Refund policy

At Jewelry Certified, we strive to provide high-quality products and excellent customer service.

Returns

We do not accept returns or exchanges for change of mind, incorrect purchases, or any other reason once an order has been delivered.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order at support@jewelrycertified.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

Once we review and verify the issue, we will issue a full refund to your original payment method. In some cases, we may also request additional information before processing your refund.

Non-Returnable Items

As we do not accept returns, all products are considered non-returnable unless they arrive damaged, defective, or incorrect.

This includes:

Sale or clearance items
Gift cards
Personalized or custom-made products (if applicable)

Refunds

Refunds are only issued for items that are confirmed to be:

Defective
Damaged during shipping
Incorrectly shipped

Once your claim is approved, your full refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@jewelrycertified.com.